Quest Mackay on Gordon

This is a fantastic property. My room was very large - the size of a studio apartment. There was a large TV, kitchenette, balcony (with views), double bed, large bathroom with a washing machine & dryer etc. Everything was also super clean. The free fruit at reception, complimentary snacks and hot drink options in the room were also extremely welcome on arrival after a long journey! The staff were very friendly and welcoming and helped me swiftly with all my queries. I was able to check-in in the evening too, which was very convenient. Location is great if you are travelling by greyhound bus (only a 5 minute walk from the coach stop), although NB that the route is not very well-lit if walking at night (not the property’s fault).

The room was clean, has everything we could have needed for our stay including pots, stove, microwave, fridge, hairdryer, tea/coffee/hot chocolate, there was even little care packages which included q-tips, cotton pads and a nail file. The bed was super comfortable, as were the pillows, not too soft, not too firm. The TV had all the apps you could want, the balcony was nice too. The laundry facilities were high quality and found it very easy to attend washing. Our air conditioner was dripping water so the staff kindly offered to move us to another room which was very helpful. The pool is nice, I just wish the “spa” part was warm spa, it’s just the same temp water as the pool with jets. I will definitely be staying again next time I’m in Mackay.

I absolutely loved our stay and highly recommend to all future guests. Marc and his lovely manager were at reception to greet me when I arrived. The staff went above and beyond to ensure we could check in early and ensure we had the best stay possible. We than parked FOR FREE downstairs which made it so easy to get my newborn to and from the room. The car park is FREE and super easy to get into (clears 2.3m) and did I mention it was FREE. Our rooms were so clean and tidy, beds were a dream to sleep in and the kitchen was equipped with everything we needed (we even made a banoffee pie). The bathroom is your standard bathroom and had all amenities you needed. Thank you Marc and your amazing manager for being so accommodating, friendly, amazing and overall being the best humans. I absolutely appreciate you both, Marc and his manager were a true testament to the amazing staff members at the Quest. The Quest Mackay are so lucky to have such amazing front of house staff like Marc and his manger who represent their company values so well. I cannot wait to return for my next stay. Make sure you say hello to Marc ☺️

- The room was fairly spacious, I liked the design. It came with a kitchennete and a balcony. - the microwave wasn't working and they replaced it with a brand new one within like 5 minutes. - they did room service even though we were only there for 2 nights - small detail, but they give you Tim Tam's and a free bottle of water. - bed was very comfortable. - great location - TV has netflix and all other streaming apps I honestly couldn't fault it.

The unit was very modern and clean. The description and photos advertised matched the unit exactly. The washer and dryer were easy to operate. The unit lounge area was very spacious for a one bedroom unit. Reception staff were lovely.